Enhancing Customer Experience and payment through WhatsApp Bot
March 9, 2021How Redpear helped transform the way of business for their client
Challenges
For many organizations, COVID-19 pushed the digital agenda to the forefront.
For this client, face to face was the only channel through which sales are made. With the outbreak of COVID, they had to figure out:
How to ensure the continuity of their business while ensuring the safety of their custome
Solution
We designed the WhatsApp platform to meet the challenges facing our customer.
We integrated an Intelligent Bot to assist users to buy seamlessly on the WhatsApp platform
Customers could request and download their premium statements instantly on the platform
They get reminders to pay their premiums when due on the same platform.
They can pay their arrears and make advance payments
They can download their policy schedule at any time.
A customer who has been with our client’s organization for five years summed up beautifully when she first used the WhatsApp platform saying: “This is truly convenient”. Our client is in a place of delighting their customers.
